Refund policy

AETOIR | Effective 9 October 2026

At AETOIR, every garment is created with attention to quality, detail and individuality. We want you to feel confident with every purchase.

If your order isn't quite right, we're here to help.

1. Returns & Exchanges

We accept eligible return and exchange requests within 7 calendar days from the date of delivery.

To qualify for a return or exchange:

  • The garment must be unworn, unwashed and unused, except for a reasonable fit check.

  • Original tags must remain attached.

  • The product must be free from stains, fragrances, alterations or customer-caused damage.

  • Original packaging should be included wherever reasonably possible.

  • Proof of purchase or a valid order number must be provided.

This policy applies to all AETOIR ARTICLES and limited-edition DROPS.

2. Size Exchanges

If the size you ordered doesn't fit as expected, you may request a size exchange within 7 calendar days of delivery.

  • Exchanges are subject to availability of the requested size.

  • The garment must meet our return eligibility requirements.

  • Customers are responsible for return shipping charges for size-related exchanges.

  • AETOIR will cover the standard shipping cost of sending the first approved replacement.

  • If the requested size is unavailable, you may choose a refund under this policy.

3. Returns & Refunds

If you're not satisfied with your purchase, you may request a return within 7 calendar days of delivery.

Once we receive and inspect the returned garment, we will notify you of the approval or rejection of your refund.

For approved returns:

  • Refunds will be initiated within 5–7 business days after inspection.

  • Refunds will be issued to the original payment method.

  • Your bank or payment provider may require additional time to credit the amount.

  • The original ₹149 shipping charge is non-refundable for preference-related returns.

  • Customers are responsible for the cost of return shipping.

These shipping deductions do not apply where a refund or remedy is required under applicable consumer law.

4. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us promptly, preferably within 48 hours of delivery.

Provide your order number, clear photographs and a brief explanation of the issue.

After reviewing the request, AETOIR will arrange an appropriate replacement, exchange or refund in accordance with applicable consumer law.

Where the issue is confirmed, customers will not be charged return or replacement shipping costs.

The suggested 48-hour reporting period does not limit your statutory consumer rights.

5. How to Request a Return or Exchange

To initiate a request:

  1. Contact AETOIR using the contact details provided on aetoir.com.

  2. Share your order number and the item you wish to return or exchange.

  3. Mention the reason for your request and, for exchanges, the preferred size.

  4. Wait for our team to confirm the request and provide return instructions.

  5. Pack the garment securely and send it to the provided return address.

Please do not send products back without first contacting us.

We recommend using a trackable courier service for customer-arranged returns.

6. Items Not Eligible for Discretionary Returns

Returns or exchanges may be declined if:

  • The request is made after the 7-day return window.

  • The garment has been washed, altered or excessively worn.

  • The product has customer-caused stains, damage or signs of misuse.

  • Original tags have been removed without a valid reason.

These restrictions do not affect remedies available under applicable consumer protection laws.

7. Limited-Edition DROPS

AETOIR DROPS are produced as limited collections, but they follow the same 7-day return, refund and exchange policy as ARTICLES.

Size exchanges remain subject to stock availability. If the required size is unavailable, an eligible return and refund may be requested.

8. Order Cancellations

Cancellation requests must be submitted before an order has been dispatched.

If an order has already been shipped, the customer may request an eligible return after delivery under this policy.

Approved prepaid-order cancellations will be refunded to the original payment method.

9. Refund Processing

Approved refunds will be initiated within 5–7 business days after the returned product has been inspected.

The actual time for the amount to appear in your account depends on your bank or payment provider.

If your refund has not appeared after the expected processing period, please contact us.

10. Contact & Support

For return, exchange, refund or order-related assistance, please contact AETOIR through the contact information available on our website.

Email: [aetoir14@gmail.com]

Phone/WhatsApp: +91 [8796633792]

Please include your order number when contacting us regarding an existing order.


We aim to handle every request fairly, transparently and promptly.

AETOIR

Wear the unexplained.