Returns & Exchanges

At AETOIR, every garment is made with intention. We want you to be confident in every purchase, whether it's from our ARTICLES collection or a limited DROP.

If something isn't right, we're here to help.

7-Day Returns & Exchanges

We accept eligible return and exchange requests within 7 calendar days of delivery.

To qualify, garments must be:

  • Unworn, unwashed and unused, except for a reasonable fit check.

  • In their original condition, with tags attached.

  • Free from stains, fragrances, alterations or customer-caused damage.

  • Returned with original packaging wherever reasonably possible.

This policy applies to both ARTICLES and DROPS.

Size Exchanges

Need a different size? You can request an exchange within 7 calendar days of receiving your order.

  • Size exchanges are subject to stock availability.

  • Customers are responsible for return shipping charges for size-related exchanges.

  • AETOIR covers standard delivery of the first approved replacement.

  • If your preferred size is unavailable, you may request an eligible return and refund.

Returns & Refunds

If you're not satisfied with your purchase, you may request a return within 7 calendar days of delivery.

Once your returned garment is received and inspected:

  • Approved refunds are initiated within 5–7 business days after inspection.

  • Refunds are issued to the original payment method.

  • The original ₹149 delivery charge is non-refundable for preference-related returns.

  • Customers are responsible for return shipping costs.

Your bank or payment provider may require additional time to credit the refund.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us promptly, preferably within 48 hours of delivery.

Share your order number, clear photographs and a brief description of the issue.

Where the issue is confirmed, AETOIR will arrange an appropriate replacement, exchange or refund without charging return or replacement shipping costs.

Your rights under applicable consumer law remain unaffected.

How to Request a Return or Exchange

  1. Contact AETOIR through the contact details listed on our website.

  2. Provide your order number and the reason for your request.

  3. For a size exchange, mention the size you need.

  4. Wait for confirmation and return instructions from our team.

  5. Securely pack and return the garment to the address provided.

Please contact us before sending any items back.

Limited DROPS

Our limited-edition DROPS follow the same 7-day return and exchange policy as ARTICLES.

Size exchanges depend on available stock. If your requested size is unavailable, eligible returns and refunds remain available.

Need Assistance?

For return, exchange or refund enquiries, contact us through our website.

Email: [aetoir14@gmail.com]

Phone/WhatsApp: +91 [8796633792]

Please include your order number when contacting us regarding an existing order.

For complete terms, please refer to our Return & Refund Policy.

AETOIR

Wear the unexplained.